Limited Warranty

Each product made by Cambridge Luggage, Inc. is manufactured to the highest industry standard and is covered by the “Cambridge Luggage Five (5) Year Limited Warranty Plan” (“this Warranty”). This Warranty applies to any Cambridge Luggage travel, business or casual bag, regardless of the material composition, and is only valid on Cambridge Luggage products purchased from authorized Cambridge Luggage dealers, Cambridge Luggage retail stores, outlet locations or the Cambridge Luggage website.

This Warranty is non-transferable and is only available to the original purchaser. It does not extend to any subsequent owner or transferee of the product. Proof of purchase is required to validate this Warranty.

This Warranty provides coverage against defects in workmanship and materials that arise during the period that starts from the date of purchase and for five years thereafter (the “Warranty Period”). For specialized or limited edition, discontinued or out-of-stock product under warranty, Cambridge Luggage guarantees it will replace the item with product at equal to or greater retail value and does not guarantee an exact replacement of the same limited edition, discontinued or out-of-stock item.

The Warranty Period is not extended if Cambridge Luggage repairs or replaces the product. Cambridge Luggage may change the scope and availability of this limited warranty at its discretion, but any changes will not be retroactive in effect.

This Warranty does not cover normal wear and tear or cosmetic damages that do not impact the functionality of your Cambridge Luggage product, such as scratches, dents, or stains. Incidental damages and losses are also not covered under this Warranty. Damage caused by an airline or courier service is not covered under this Warranty. If your Cambridge Luggage product is damaged by an airline or third-party service, please contact that company directly to file a claim.

Cambridge Luggage Customer Service and Support is available to assist with any questions about Cambridge Luggage products. You can contact Customer Service via email at info sales@cambridgeluggage.com or call toll free 1-800-221-2253, Monday–Friday from 9:00am to 5:00pm ET, from the U.S. and Canada. Calling from outside the U.S. and Canada, charges may apply.

If you require Repair Services, please send an email to repairs sales@cambridgeluggage.com. If the repair is covered under this Warranty, Cambridge Luggage will, in its sole discretion, either repair or replace the product free of charge. If your warranty claim is submitted during the first year of ownership, Cambridge Luggage will also pay for shipping to and from an authorized repair facility. If your warranty claim is submitted after the first year of ownership, you are responsible for the shipping costs to send your Cambridge Luggage product to an authorized facility for evaluation and repair, and Cambridge Luggage will assume the return freight cost.

For non-US service centers, local policies differing from the above regarding the sharing of costs for shipping to and from an authorized service location may apply.

Cambridge Luggage is able to provide repair services for products that are out of warranty or not covered under this Warranty. For uncovered repairs, you are responsible for all shipping costs to and from the designated service center. Cambridge Luggage will provide you with an estimate of service costs for approval prior to repairing your Cambridge Luggage product.

Cambridge Luggage has a global network of authorized service and repair centers. Click here for a complete list of facilities.

Since 1938, Cambridge Luggage has been committed to creating aluminum travel cases that provide unsurpassed quality and protection for a traveler’s personal belongings. Aluminum is strong and durable; however it will show “dings” and scratches, possibly even after the first use. These nicks are recognizable badges of travel and should not expose the internal contents of a bag to damage.

Cambridge Luggage aluminum and polycarbonate cases will pick up scratches, abrasions, and nicks over time. While scratches may cause the underlying aluminum surface to appear worn, Cambridge Luggage cases will still provide protection for your contents, no matter the bump or bruise.

Cambridge Luggage recommends removing dirt or residue from an aluminum case by wiping the case with a soft, damp cloth. Cleaning solutions must NOT contain abrasives, as these cleaners may damage the case surface or leave scratch marks. Aluminum cases may be shined by applying a coat of mild polish wax that does NOT contain silica.

For polycarbonate luggage pieces, Cambridge Luggage recommends coating a soft cloth or sponge in lukewarm water and mild soap and cleaning the shell in a vertical motion. Do NOT use any cleaners or agents such as ammonia, acetone, benzene or chloroform. Cleaners that include phenol or any of these ingredients can damage the polycarbonate case.

This limited warranty gives you specific legal rights and you may also have other rights, which vary from state to state. Cambridge luggage’s responsibility for defective goods is limited to repair or replacement, as described in this warranty statement. The remedies described in this warranty are your sole and exclusive remedies, and constitute cambridge luggage’s entire liability for any breach of this warranty. Cambridge luggage’s liability shall under no circumstances exceed the actual amount paid by you for your cambridge luggage product, nor shall cambridge luggage under any circumstances be liable for any consequential, incidental, special or punitive damages or losses, whether direct or indirect. However, some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Cambridge luggage limits the duration of and remedies under all implied warranties, including, without limitation, the warranties of merchantability and fitness for a particular purpose, to the duration of this express limited warranty. However, some states do not allow limitations on how long an implied warranty may last, so the above limitations may not apply to you.