Should you need to return your Cambridge Luggage purchase, you have 30 days from receiving your order to arrange your exchange or return and have your items sent back to us.
Cambridge Luggage accommodates no free returns, for up to four (4) full-priced items from the same order within 30 days from the receipt of shipment excluding personalized or custom products. All items must be returned new, unused and in their original packaging with all “hang tags” attached.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
To begin the return process, please call 1-800-221-2253 or send an email to orders firstname.lastname@example.org your name, contact details and your original order number to receive a Returned Goods Authorization (RGA) number. Product returns will not be accepted without an RGA number.
Any return with more than four (4) items, will incur a $100 freight charge that will be deducted from your refund. Items on sale or purchased with a promotional code are subject to a restocking fee. We will provide a pre-paid UPS label to return the items to us. All items must be returned new, unused and in their original packaging with all “hang tags” attached.
Refunds will be credited for the price paid for each item and any applicable sales tax. This credit will not include original shipping charges. Your credit will appear after Cambridge Luggage has received and processed your returned item. Please allow one to two billing cycles for the refund to appear on your credit card statement.
Any Cambridge Luggage product that has been engraved or customized is considered a final sale and cannot be returned. Items marked “Final Sale” cannot be returned.
For Cambridge Luggage products purchased at Cambridge Luggage stores, authorized dealers or other retail websites, please contact the original place of purchase for return instructions.
Your purchase should be sent back to us within 30 days of receiving your order. Returns outside of this period will not be accepted and will be sent back to the customer.
Items marked as Final Sale cannot be returned or exchanged.