Should your Cambridge Luggage product need repair or replacement parts, we stand ready to assist.
Customer Service will provide directions on where and how to send your case in to one our Authorized Service Centers for repair. You will receive a Return Authorization (RA) Number, which assists us and you in tracking the status of the repair. No item can be sent without an authorized RA number.
All repairs must be carefully packaged in a box to avoid additional damage being incurred during the shipping process. Cambridge Luggage cannot accept unboxed merchandise and is not responsible for products that are damaged or lost in transit.
Please include, your contact information: name, address, phone number and email address inside of the case. The RA Number must also be written on the exterior of the shipping box.
We recommend that you ship your case via a shipment method that includes a tracking number to monitor the delivery status and ensure proper documentation of receipt.